Refund policy

Return Policy

At AUXA, we want you to love every bag. Because our products are food items, we are unable to accept returns or exchanges on opened bags.

Damaged or Defective Orders
If your order arrives damaged or there is an issue with your product, please reach out to us within 7 days of delivery at [your email] and we'll make it right — whether that's a replacement or a refund.

Wrong Item Received
If we sent you the wrong item, contact us within 7 days of delivery and we'll get the correct order to you at no additional cost.

Unopened Items
If you are unsatisfied with an unopened bag, contact us within 14 days of delivery for a full refund. Return shipping costs are the responsibility of the customer.